FAQS

FAQS

 

If you don't find the answer to your question below, email us anytime at info@youthbeauty.com

 

1.   Returns & Exchanges

 
What is your return & exchange policy?

 

If you're not completely happy with your purchase prior to installation, we will provide a hassle-free refund or exchange on hair extensions that have not been unwrapped, worn, or otherwise tampered with within fifteen (15) days of the date that you receive your order. Return shipping is FREE.

 

We will only consider exchanges or returns on hair extension products if the bundle is unused and remains tied in the original secure ribbon. The product must be in its original condition and sellable as new. Due to hygiene standards and regulations, we are unable to accept hair that has been colored, chemically treated, installed, or used in anyway.

 

You must contact us prior to sending your return so we can provide your FREE return shipping label. Requests for refunds on merchandise returned without contacting us will not be honored. Merchandise must be received before a return or refund can be granted.

 

Contact us by e-mail at info@youthbeauty.com. Youth Beauty Customer Care team operates from 10am to 5pm Monday through Friday. We always guarantee a response within 24 hours and will be happy to help you.

 

Why are Youth Beauty Hair Extensions non-returnable if unwrapped, worn, or otherwise tampered with?

 

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously. For the safety of all customers, we cannot allow opened items to be returned. This is a common practice with virgin hair extension suppliers.

We recommend that you thoroughly inspect and examine the hair while it is still tied in the bundle to make sure you are satisfied with the product. Show the product to your stylist if you are unsure. Please do not tamper with the hair in anyway, especially if you have doubts and will like to return it: this means no combing, washing or chemically altering the hair.

 

2.   Shipping & Delivery

 

How long does shipping take?

 

Orders shipped with standard shipping usually take 3-5 business days to arrive. Orders shipped with Overnight Shipping arrive in 1 business day depending on what time you place your order. If you place your order before 12:00pm PST, you will receive your order the next business day, Monday through Friday. Orders are not delivered on weekends.

 

When will my order be shipped?

 

Standard shipping orders require a 24-48 hour processing time. Overnight Shipping orders placed by 12:00pm PST will be shipped the same business day. So an order placed at 11:59am PST on Thursday will be shipped on Thursday, but an order placed at 12:30pm PST on Friday will be shipped on Monday.

 

How much does shipping cost?

 

Standard shipping is FREE! Next Day Shipping is $35. Please call us for overnight shipping 909-599-5777

 

When will I receive my tracking number?

 

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.

Please make sure to also enter the correct shipping address — street number and name, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

 

3.Care & Maintenance

 

In order for your Youth Beauty Hair to last, care for them like your own hair.

 

How do I prepare my bundles for install? 

 

To prepare your bundles for install, prewash and condition your bundles with high quality shampoo and conditioning products that are Sulfate Free.

 

Can I dye my hair extensions?

 

These extensions are real human hair that can be colored. We recommend that you consult with an experienced hair care professional before altering the color of your Youth Beauty Hair extensions.

 

How do I care for my Straight Virgin Hair extensions?

 

The Straight Virgin Hair is extremely low-maintenance.

Only use light moisturizers or oil based products to avoid weighing hair down.

If needed, apply a very small amount of a light oil-based product once per week.

After install and washes, flat iron the hair to give a sleek appearance.

 

How do I care for my Body Wave/Loose Wave hair extensions?

 

The Body Wave / Loose Wave are low-maintenance.

To keep your bundles light and fluffy, only use light moisturizers or oil based products to avoid weighing hair down.

To enhance the Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

To set waves or curls, you can use a curling iron or Flexi rods.

To straighten hair, use very little to no product. Wavy hair straightens very easily with a flat iron.

Wash as needed, with a high-quality sulfate-free shampoo. Use sulfate-free conditioner to add light moisture to the hair.

 

How do I care for my Deep Wave hair extensions?

 

The Deep Wave hair requires slightly more maintenance than the Body Wave hair.

To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

To apply product, rub product in palms of hands first, then distribute product evenly throughout hair.

On a daily basis, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb.

To straighten hair, use very little to no product. Deep Wave hair straightens with a flat iron into a coarser texture than the Body Wave.

Wash as needed, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture to the hair.

 

How do I care for my Curly hair extensions?

 

Because of the number of waves in the curly hair, this hair requires more care and maintenance.

On a daily basis, wet your hair and gently comb out your Curly hair with a wide-tooth comb.

Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly hair than our other textures without having the appearance the hair is weighed down.

Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set

After wave pattern has set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.

Wash as needed, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture to the hair.

 

How do I straighten my Deep Wave and Deep Curly hair extensions?

 

First, shampoo and condition the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry.

Part hair into four sections to ensure all hair gets the heat it needs to straighten.

Lightly mist your palm with a light heat-protectant product, then apply to the hair in each section.

We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron.

Take a small sub-section of hair and use a ceramic flat iron to squeeze hair firmly. Start at the root, and move slowly until you reach the end. If required, use this technique a second pass until hair is straight and sleek.

Repeat the instructions above until all your hair is complete. Then cut and style as desired!

 

What kind of lace do you use for your Closures and Frontals?

 

Our closures and frontals are made with Swiss lace. We advise our clients to add a skin color fabric to the base of the lace for a more natural look.  We can also customize your closure for you for an additional fee. Please let us do the work for you.

 

What is my Cap Size?

 

  • Circumfernce 18''- 20'', front to nape 11''- 12'' , ear to ear 11''-12'' = SMALL

 

  • Circumfernce 21''- 22'', front to nape 13''- 13.5'' , ear to ear 13''-13.5'' = MEDIUM

 

  • Circumfernce 23''- 24'', front to nape 14''- 14.5'' , ear to ear 14''-14.5'' = LARGE

 

Contact us

 

We're here to help you! Available to you via email or phone Monday through Friday 10 AM - 5 PM PST. Ask us about our products, get advice on a style, let us help you with an order, share your feedback with us.

Email: info@youthbeauty.com

Call Us: (909)-599-5777

Monday-Friday 10 AM - 5 PM PST

 

Reviews

TS Madsion 360 Lace Front Wig Big Wavy

’m absolutely in love with this hair. I will most...

TS Madsion 360 Lace Front Wig Big Wavy

The hair came out really good and I have been using this...

TS Madsion 360 Lace Front Wig Big Wavy

SO! The shipping did come super fast... and just by putting...

TS Madsion 360 Lace Front Wig Big Wavy

Very nice quality! So much hair, little too much for me....
  [more]

Cart